I requested that he, on an on call basis, drive to the freight terminal and pick up our door. I then asked him (Scott) to drive over an hour south and install this door on Saturday if it arrived early enough or Monday if it arrived later. He made a phone call and called me back 5 minutes later. In minutes he assembled a crew for a Saturday install and rearranged his schedule for a Monday install. He talked with Kim until after Midnight on Friday. He called Conway for us to try and figure out if the freight arrived. Once the freight did arrive at the terminal he drove and picked it up on Saturday. He is on site right now installing this door for us.
Scott went above and beyond for Come/I. He took ownership of our issue and handled it without hesitation. This was a fantastic vendor experience.
Cornell Storefronts sincerely appreciates the work that was done to get the job completed. We are pleased that Authority Dock & Door has performed beyond our high expectations. Thank you again and we look forward to continuing to build on this partnership for the future!